SHIPPING Shipping & Returns Everything you need to know Pet Shop ships Monday – Friday (excluding statutory holidays) to all provinces in Canada. Orders received by 10:30 AM local time are shipped the same day they are received (subject to daily order volume and warehouse availability). Orders made online after Friday at 10:30 AM local time will ship the following Monday. However, please allow up to 2 business days for processing of orders. Free Shipping over $49 Qualifying orders that are $49 or more ship via standard ground delivery for free. This is ¬¬automatically applied to your order. All orders under $49 ship for a flat rate $4.99 ground shipping. Restrictions apply and will be noted during checkout. Express Shipping Options Express shipping options are available including FedEx 2Day®. Orders must be submitted by 10:30AM local time for express shipping. FedEx 2Day® shipping costs $22.99. Weekend deliveries are not available. Shipping Transit Time The following is the estimated transit time in business days.

Province	Ground Shipping	FedEx 2Day® SHIPPING
British Columbia	1-6	2-5
Alberta	1-4	2-5
Saskatchewan	2-5	2-5
Manitoba	2-7	3-6
Ontario	1-8	2-6
Quebec	1-5	2-6
Nova Scotia	2-6	Not Available
New Brunswick	2-5	Not Available
Newfoundland	6-9	Not Available
Prince Edward Island	3-4	Not Available

Returns FREE Easy Returns If you are not satisfied with your in-store or online purchase, we will happily offer a refund. For unopened products, returned in their original packaging with a receipt within 60 days of purchase, refunds will be issued using the original method of payment. FREE Returns to Store Both in-store and online purchases can be returned to your local store for a refund. To process your return in store, please bring along the following: Debit/credit card used to make the purchase In-store receipt or shipping confirmation email Shipping charges are non-refundable unless an error was caused by Pet Shop. Any merchandise that is in used condition and/or returned without the original packaging may be refused. Goods returned opened or without a receipt can be exchanged or refunded for a store gift card. If a gift card was used as partial payment, that returned amount will be placed on a new store gift card before the remaining refund is applied. Additionally, if a customer makes frequent returns of the same item(s) repeatedly and/or returns in bulk often, these returns may be refused at our sole discretion. There are some exceptions to our policy regarding returns and refunds. These include clearance items and animals.